Refund policy

Returns & Exchanges Policy

Returns are accepted within seven (7) days of purchase or delivery (whichever applies). All returns must be authorized in advance. To request a return, please email info@boldlimited.co.ke with your order details and a clear explanation of the reason for return. Unauthorized returns will not be processed.

To qualify for return, items must:

  • Be unused and in the same condition as received

  • Be in the original packaging

  • Include a receipt or proof of purchase

Non-returnable items include:

  • Gift cards

  • Downloadable software

  • Personal care and health-related items (e.g., masks, gloves)

Custom orders and items supplied based on customer specifications may not be eligible for return.

Refunds (If Approved)
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within a specified number of days.

If you have not received an update within 14 days of returning your item, please contact us at info@boldlimited.co.ke.

Please note: Sale items are not eligible for refund.

Exchanges (If Applicable)
We only replace items if they are defective or damaged. To request an exchange for the same item, please email info@boldlimited.co.ke. Approved exchanges should be sent to:

BOLD INDUSTRIAL AND DOMESTIC SOLUTIONS LIMITED
Unit 3G, 3rd Floor, Ngong Business Arcade
Ngong Town

Return Shipping
Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

Shipping times for exchanged items may vary depending on your location.