What products do you offer?

We supply power tools, hand tools, test equipment, safety gear, LOTO (Lockout / Tagout) devices, construction tools, and gardening equipment. Our range covers Bosch, Stanley, Makita, DeWalt, INGCO, Black & Decker, Fluke, JSP, Milwaukee, Wuerth, Sealey, Stihl, Honda, and Briggs & Stratton.

Where are you located?

Our head office is in Ngong Business Arcade, Ngong Town, Kenya. We deliver across Kenya including Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, and Thika, and also serve Uganda, Tanzania, and Rwanda.

Frequently Asked Questions (FAQs) About BOLD Industrial

Q: Who is BOLD Industrial & Domestic Solutions Ltd?

We are a Bosch-authorised tools and equipment supplier in Kenya, serving contractors, DIYers, and industries. Since 2015, we’ve provided high-quality tools, safety gear, and industrial equipment backed by expert support and nationwide delivery.

Q: Which brands do you supply?

We are authorised dealers and trusted resellers of top global brands. Power tools – Bosch, Makita, Stanley, DeWalt, INGCO, Black & Decker, Hilti, Milwaukee, Wuerth and Sealey. Gardening & agricultural equipment – Honda, Briggs & Stratton, Stihl, and Husqvarna. Test & measurement equipment – Fluke, Pro’sKit, Megger. Safety & protective gear – 3M, JSP, Protecta. Industrial power solutions – Pacwell, Gaston & Ladders.

Q: Do you offer bulk purchases and wholesale pricing?

Yes, we provide competitive rates and discounts for bulk orders. Contractors, institutions, and retailers can access special pricing.

Q: Do you offer online shopping and delivery?

Yes, you can shop on our website and enjoy fast delivery across Kenya. Courier rates apply. Regional shipping across East Africa is also available.

Q: What payment methods do you accept?

We accept M-Pesa, bank transfers, RTGS, cheques (for approved customers), and cash payments at our office.

Q: What is your return policy?

Returns must be requested within 7 days of delivery and approved in writing. Products must be unused, in original packaging, and in resellable condition. Special orders and PPE such as gloves and masks are non-returnable.

Q: What is your pre-order policy?

Customers can pre-order out-of-stock items. A deposit is required for items sourced overseas.

Q: Can I visit your office for purchases?

Yes. In addition to online shopping, you can visit our shop at Ngong Business Arcade, Suite 3G, 3rd Floor, Ngong Town. Our hours are Mon–Fri 8:30 am–5:00 pm and Sat 9:00 am–12:00 pm.

Frequently Asked Questions (FAQs)

1. Who is BOLD Industrial & Domestic Solutions Ltd?

BOLD Industrial & Domestic Solutions Ltd is a trusted and Bosch-authorised supplier of tools and equipment in Kenya. Since 2015, we’ve served contractors, workshops, and DIYers with reliable products, expert advice, and nationwide delivery.

2. What products does BOLD Industrial & Domestic Solutions Ltd offer?

We supply a wide range of products including:

Power Tools & Hand Tools: Bosch, Makita, Stanley, DeWalt, INGCO, Black & Decker, Hilti, Milwaukee, Wuerth, and Sealey
Gardening & Agricultural Equipment: Honda, Briggs & Stratton, Stihl, and Husqvarna
Test & Measurement Equipment: Fluke, Pro’sKit, and Megger
Safety & Protective Gear (PPE): 3M, JSP, and Protecta
Industrial Power & Backup Solutions: Pacwell and Gaston

3. Where is BOLD Industrial & Domestic Solutions Ltd located?

Our headquarters is in Ngong, Kenya, and we deliver to all towns across Kenya including Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Thika, Nyeri, Malindi, and more. We also serve customers in Uganda, Tanzania and Rwanda.

4. Which brands do you supply?

We are authorised dealers and trusted resellers for top international brands, including:
Bosch, Makita, Stanley, DeWalt, INGCO, Black & Decker, Hilti, Milwaukee, Wuerth, Sealey, Honda, Briggs & Stratton, Stihl, Husqvarna, Fluke, Pro’sKit, Megger, JSP, 3M, Protecta, Pacwell, and Gaston.

5. Do you offer bulk purchases and wholesale pricing?

Yes, we provide special pricing and discounts for bulk purchases. Whether you are a contractor, business, or retailer, contact us for competitive wholesale rates.

6. Do you offer online shopping and delivery?

Yes. You can shop securely on our website and enjoy fast, reliable delivery across Kenya.
We also arrange regional shipping across East Africa. Courier rates apply based on weight and location.

7. When do you collect payment for an order?

Payment for orders is expected before goods are dispatched to the desired destination, except for customers who are approved for credit.

ii) What payment types do you accept?

We accept M-Pesa, bank transfers, RTGS, cheques (for approved customers), and cash payments for in-person purchases.

8. What is your return policy?

All return requests must be submitted by email to info@boldlimited.co.ke within seven (7) days of purchase or, for shipped items, within seven (7) days of delivery. The email must include the order number and a clear explanation of the reason for the return. Returns will not be accepted without prior written authorization.

Returned items must be in their original, unopened packaging and must not have been used, damaged, or tampered with. Items that do not meet these conditions may be rejected or subject to a restocking fee.

Products that have been specially ordered or manufactured to customer-provided specifications may not be eligible for return.

For products that include software or warranties, eligibility for return requires that the software has not been registered and warranty registration has not been completed.

Please note that, due to health and safety regulations, personal protective equipment (PPE)—including but not limited to masks and gloves—is strictly non-returnable.

We reserve the right to decline any return that does not comply with the above terms.

9. What is your pre-order policy?

For out-of-stock items, customers can place pre-orders. A small deposit may be required for items sourced overseas or on special request.

10. Can I place an order for an item that is out of stock?

Yes, you can place an order for an out-of-stock item and it is considered a pre-order. See above.

11. Can I come to your office to make a purchase?

Yes. In addition to online shopping, you can visit our showroom at Ngong Business Arcade, Suite 3G, 3rd Floor, Ngong Town. Our opening hours are Monday–Friday 8:30 am–5:00 pm and Saturday 9:00 am–12:00 pm.

12. Do you only sell online?

In addition to ordering off our online store or on WhatsApp, you can visit our shop in Ngong Town.

13. How can I contact BOLD Industrial & Domestic Solutions Ltd?

You can reach us via:
📍 Physical Address: Unit 3G, 3rd Floor, Ngong Business Arcade, Ngong, Kenya
📞 Phone: 254 722 525063 / 0759 939690
📧 Email: info@boldlimited.co.ke
🌐 Website: www.boldindustrial.co.ke

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Frequently Asked Questions (FAQs) About BOLD Industrial

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